Refund policy

If you purchased a pillow or sheet set and are unsatisfied, you can return it for a full refund up to 30 days after your purchase. If you purchased a mattress protector or mattress topper and are unsatisfied, you can return it for a full refund up to 60 days after your purchase.

To initiate a return please visit: viscosoft.com/pages/returns, and submit the information requested.

Refunds (if applicable)
Once your return is received we will refund your purchase and you will be notified via email when the refund has been initiated.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 5-7 business days. If for any reason we are unable to approve your return, we will contact you.

Late or missing refunds (if applicable)
If you haven’t received your refund yet, please contact us at [email protected].

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We will exchange an item if it is defective, damaged or you receive an incorrect item. If you need to exchange it for the same item, send us an email at [email protected].